Ville & Campagne
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An exclusive collection of French home essentials
Terms & Conditions

TERMS AND CONDITIONS

Ville et Campagne - Home collection are completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us.

Making a purchase

When you click on "Place Order" at the checkout, you offer to buy products at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. Full secure payment will be required once you have placed an order on line. If your order is accepted, you will be notified of this soon after you submit your order by clicking "Place Order". As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. We therefore retain the right to cancel the order and provide a full refund in accordance with our Errors Policy below. No order is binding on you or Ville Et Campagne until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the products and any delivery charge, whichever is later.

Payment

We accept MasterCard, Visa, Switch, Solo and Delta as valid methods of payment. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Price

The total cost of your order is the price of the products ordered plus delivery. All prices are subject to change without notice. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Availability

Goods will normally be despatched within 48 hours of receipt of your order. If your order is likely to take any longer or in the unlikely event that any of the items you have ordered are out of stock, we will contact you. Delivery of made to order items depends on the supplier and we can check for the earliest delivery date and notify you. We are not liable where any delay or failure in delivery is beyond our control.

Cancellation

You have a statutory right to cancel your order and receive a full refund for any item or service, apart from items personalised for you. You may cancel your order by sending us a letter, fax or e-mail cancellation at any time up to and including the seventh day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase. If you exercise your statutory rights to cancel you must immediately return the unwanted items following the packaging instructions in the Guarantee section below.

Guarantee

We hope you will love your purchase, but if you find it unsuitable or are not entirely satisfied, provided you notify us within 7 days and return it to us within 28 days unused and in its original packaging and in perfect condition, you will be entitled to a refund or replacement. Please ensure that the product is packed and labelled carefully so that it is not damaged or lost in transit as the goods are at your risk until they are returned to us. We recommend using registered post and retaining the proof of postage. Please note that we cannot refund return ur statutory rights.

To return any products to us, please: Contact us at order@villeetcampagne.co.uk stating:

  •  your order number
  •  reason for the return of your order
  •  whether you would like a refund or exchange

 Pack the items back in the parcel, attach the invoice and send it back to:

  • Ville et Campagne - Home Collection limited
  • 9 Drayton Gardens
  •  London SW10 9RY

 

Descriptions

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including product descriptions, appearing on this Website at a particular time, may not always reflect the position at the exact moment you place an order. In addition, while every effort is made to ensure accurate colour reproductions, colour may vary in accordance with the settings of your monitor, software or printer.

Error

In the event a product is listed at an incorrect price due to technical error or error in pricing information, Ville et campagne shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Ville et Campagne shall issue a credit to your credit card account in the amount of the incorrect price .

Refusal of Transaction & Eligibility of Purchase

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must: Register by providing your real name, phone number, e-mail address, payment details and other requested information Be over 18 years of age Stipulate a delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable Possess a valid credit or debit card issued by a bank acceptable to us. By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. These Terms and Conditions and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This Website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations.

Privacy Policy

What information we may collect ?

When you register with us, we ask for information such as your name, e-mail address, delivery address, contact details and, if when you place an order, your credit card details. We will store this data (except for your credit card details) and hold it on computers or otherwise. We will use this data to fulfil our agreement with you and to provide you with the best possible service.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We keep a record of: Your purchases - This means we can send you the most relevant offers. We can also deal a lot quicker with any problems you may experience with your order. Any e-mail correspondence you send us - This helps us keep track any problems or concerns you have had with our products or services. Your incoming calls and sometimes play back - This enables us to continually improve on our high standards of customer service and to help with the training of new staff. How we use your Personal Data We are committed to using your personal information only for: Dealing with orders and accounts for the supply of our goods and services. Providing you with information about the products and services we offer.

 We may inform you by e-mail, mail or otherwise about products and services which we consider may be of interest to you. Ville et Campagne - Home collection Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Ville et Campagne or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Ville et Campagne .

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

The registered company address of Ville et Campagne - Home Collection Limited is 9 Drayton Gardens London SW10 9R

Company registration no 6590382